CUSTOMER SUPPORT

CTL Remote Help/QuickSupport

 
  • Please click the following link to download the CTL Support module to your computer.

 

CTL Teamviewer QuickSupport Remote Help

 

  • Once the download finished, execute the file. If asked for elevated permissions, please allow so.
  • The software will open a small window, presenting you an ID number and a randomly generated password.
    Provide this ID and password back to CTL (either by phone or e-mail) for the technician/scientist you are in contact with.
  • CTL's support technician or scientist will then be able to connect remotely to your analyzer/computer for support.
  • Once remote support has finished and you do not longer need our help, close the CTL QuickSupport program to secure your computer.

 


CTL Meeting/Presentation

 

 

CTL Teamviewer QuickMeeting

 

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